| VITAL
Centers for Performance
Excellence |
VITAL
COPE
During
the last three years of
existence, Vital has consciously
built “Centers of
Performance Excellence
(COPE)” as a nucleus
for delivering various
services on-time with
top quality and low-cost. |
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Vital
Centers of Performance Excellence
(COPE) thrive on competence
built upon interactively
on the following core areas:
- People
– with ownership
attitude
- Process
– Define, Measure,
Control
- Project
Management – Time/Resource/Risk
- Risk
Management - Identify
and minimize Value at
Risk
- Management
– Proactive, Nimble
- Domain
– experience and
understanding
- Customer-Centric
– Know and be
sensitive to their business
drivers and competitive
differential
- Industry
Best Practices –
Scan and Update
- Training
- Continuous upgradation
of delivery skills
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| COMPETENCE |
| Customer
requirements, irrespective
of complexity, are successfully
delivered through competence
driven solutions and high-performing
teams. Being nimble and
flexible company, Vital
maximizes all the following
competences through quick
responses. Vital
competence is demonstrated
as competitive advantage
to the customer through
superior
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- Technology
Excellence
- Process
Maturity
- Project
Management
- People
Commitment
- Domain
Expertise
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| TECHNOLOGY
EXCELLENCE |
| In
the fast obsolescence faced
Technology scenario, no
single Technology can deliver
the required solution; yet
the chosen Technology should
ensure compatibility with
the other applications,
longevity, maintainability,
stability and scalability.
Vital expertise in a wide
range of Technologies and
excellent understanding
of their trends enable us
to provide |
- Develop,
Port, Integrate or Maintain
Custom-Built or Third-Party
Applications
- Software
Testing & Third
Party QA (V&V Services)
- HelpDesk
& TechSupport (Level-1(customer
support), Level-2 (Product
support) & Level-3
(Maintenance Support)
- CRM
integrated voice (Predictive
Dialer) and backoffice
process support
- Range
of BPO Domain services
in GIS (Map Digitization),
Animation (2D &
3D), Data Mining &
Transcription Services
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| PROCESS
MATURITY |
Vital
ProSure, the proprietary
SDLC methodology is derived
from RUP, ISO. CMM and other
best practices evolved in
the industry. The thoroughness
of the process ensures predictable
and repeatable delivery
of value to the customer.
Risk mitigation, Security
management and continuous
customer communication form
important foundation of
development process. Quality
is a culture inculcated
across the organization
to do the things-right-first-time.
Vital Uses RUP, Xtreme programming
or any other customer tailored
methodology to ensure delivery
on time to the customer.
Being
an ISO 9001:2000 registered
company, Vital has embarked
on maturing the process
to CMMI Level-4 compliance
and BS-7799 compliance
by end 2006.
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| PROJECT
MANAGEMENT |
| Formal
Project management, detailed
work breakdown and risk
management at all levels
are key to assured delivery.
Detailed documentation and
seamless communication are
integral part of Vital project
management. Vital
recognizes risk as inherent
component of any activity
and strives to identify
and mitigate such risks
early through formal process.
Customer
communications play a
great role in ensuring
timely deliverables and
status tracking. Formal
and agreed communication
channels and VOIP infrastructure
at Vital facility ensures
that customer is always
informed. Through Offshore
model, Vital commits and
demonstrates continuing
reduction of total cost
of ownership. Well structured
project management and
risk mitigation models
ensure fail-proof and
repeatable performances
as per plan. |
| PEOPLE
COMMMITMENT |
| Vital
currently has a team of
70 trained and experienced
team people with all the
required skills and leadership
to guarantee delivery of
its services. Through the
best HR practices, Vital
maintains and builds stable
teams with very low attrition.
The productivity of the
teams is comparable with
the best in the industry.
Vital resources are well
trained and skilled to
handle your complex requirements
on time. Vital can recruit
any required additional
skilled and ready-to-deploy
resources at a very short
notice. Training is a
continuous and integral
part of the job that enriches
competence of each individual
working with Vital. |
| DOMAIN
EXPERTISE |
| Vital
services are based on proven
domain competence. Vital
team has experience in delivering
requirements of industries
such as |
- Portals
- e-Publishing
- e-Learning
- e-Governance
- BFSI
- Airline
Ticketing & ERP
- Handhelds
& Mobile programming
- Business
Intelligence
- Manufacturing
& Services.
- Hospital
Management
- Lead
Generation (Mortgage,
Product Sales)
- Staffing
support, Technical Interviews,
Client & Consultant
Coordination
|
| Vital
understands the business
processes and drivers in
these industries thoroughly
and makes the contribution
to the customers’
competitive advantage and
be partner in ascending
the Value chain. |
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VITAL
CENTERS
OF PERFORMANCE
EXCELLENCE (COPE) |
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STAFF-AUG
CENTER
OF EXCELLENCE |
SOFTWARE
SERVICES CENTER
OF EXCELLENCE |
BPO
SERVICES
CENTER
OF EXCELLENCE |
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1.
ONSITE STAFFING
2. OFFSHORE STAFFIG
3. RECRUITMENT
SUPPORT |
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1.
VOICE SUPPORT
OUTBOUND
CAMPAIGNS
-
Mortgage
-
Sales
-
Memberships
-
Lead
generation
INBOUND
SERVICES
-
Customer
support
-
Reservations
-
Knowledge
Dissemination
HELPDESK
2. BACK
OFFICE PROCESS
-
Insurance
Claims
-
Banking
-
Taxation
-
Payroll
3.
DATA PROCESSING
4.
DOMAIN SERVICES
-
GIS
& Map
Digitization
-
Engineering
drawings
-
2D
& 3D
animation
5.
CONTENT SERVICES
-
Content
Generation
-
Content
Editing
-
Online
Tutoring
6.
BLOG CAMPAIGNS |
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1.
TECHNOLOGIES
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OPENSOURCE/JAVA
-
MS
DOTNET
2.
SOLUTIONS
-
CUSTOM
SOLUTIONS
-
PORTING
-
MAINTENANCE
-
ENHANCEMENTS
-
BUSINESS
INTELLIGENCE
-
INTEGRATION
-
WEBSERVICES
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SOFTWARE
DEVELOPMENT |
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1.
MANUAL TESTING
2. AUTOMATED
TESTING
TEST COVERAGE
-
BLACKBOX
-
WHITEBOX
-
FUNCTIONAL
-
PERFORMANC
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SOFTWARE
TESTING |
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1.
HELPDESK
2. PRODUCT SUPPORT
3. MAINTENANCE
SUPPORT |
TECH
SUPPORT (LEVEL-2) |
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1.
VITAL
NERVE CENTER (VNC)
(WEB BASED
DOCUMENT MGMT)
2. VITAL
ISSUE TRACKING
SYSTEM (VITS)
(WEB BASED
ISSUES LIFECYLCE
MGMT) |
SOFTWARE
PRODUCTS |
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