CUSTOMER TECHNICAL SUPPORT

Vital Value proposition
Vital technologies (vital) bases the value of its customer technical support on four corner stones :

• People
• Competencies
• Processes
• Infrastructure.

People

Vital employs an experienced, trained senior management team and staff who are flexible and able to meet the varying needs of different clients.vital employees participate in state-of-the art training programs and are recruited from Indias Largest professional technology recruiter .Each employee maintains an "ownership" philosophy with each project,ensuring challenges are met effectively and in a timely manner.

Competencies

Vital employes the latest technology in its customer support initiatives.in addition, projects are launched and delivered on time through efficient process and project management .service levels are agreed upon in advance and demonstrated through metrics.Vital uses years of experience and best practices to ensure the customercomes first-every time

Processes

Initially , a detailed plan is created and reviewed by both  the clients and vital . Reports and analysis on productivity are then generated through the relationship, with closing reports for projects that have a certain lifespan .information also is captured and organized continuously in a repository.

Infrastructure

Vital operates a support center that employs dozens of professionals and operates 24 X 7 . Inbound/outbound calling is facilitated through VOIP, along with e-mail  support .An automatic call distributor is utilized for incoming calls, and handsets connected to digital ports allow for superior voice quality. Facsimile and headset devices also are connected to all analog devices. And, Customer relationship management(CRM) software is initialized as appropriate